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Customer Service

  • Shipping & Delivery

    The actual shipping and delivery charges will be displayed in your final order summary. JomMarket aim is to deliver your items to you as fast as possible. Once we receive payment from you, we will start packaging and deliver them. Most of the products can be delivered within 1 to 3 business days to major cities in Malaysia and it will take approximately 3 to 5 business days for delivery to areas outside large city centers or East Malaysia. Please do not hesitate to contact our customer support (support@jommarket.com) if you do not receive your items.

    Courier Tracking URL Hotline
    POS LAJU click here contact information
    SKYNET click here contact information
    TA-Q-BIN click here contact information

  • Privacy & Security

    We will not sell, distribute or lease your personal information to third parties.

    JomMarket uses and protects any information that you provide JomMarket when you use this website. JomMarket is committed to ensure that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with the privacy statement. Please refer Privacy Policy page for more details.

  • Returns & Replacements

    Our staff will check all orders for defects before shipment. In some unforeseen circumstances where you receive unsatisfactory item, please contact us within 24 hours of receipt with your order number, product code, name, address and reason for return or exchange. We only receive return of items that are in wrong color or size, manufacturing defect and item that is not in the order. We strictly do not allow return for lingeries and shoes due to hygiene issue. Postages incurred for sending the items back to us will be borne by the customer and we will check on the defects and send or replace the items to you as soon as possible. The postage fee for sending back the items back to you will be borne by us.

  • Payment, Pricing & Promotions

    We accept all major credit cards through PayPal and online interbank transfer (IBG, ATM Deposit, Internet Banking) to our Maybank account.

         

    A fix rate RM2.00 will be charged for every Credit Card / PayPal transaction.
    Free handling fee for online interbank transfer (IBG, ATM Deposit, Internet Banking) to our Maybank account.

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